Julius Ibel, Head of Public Sector Germany at Celonis, explains how process intelligence and AI can support public-sector organizations, particularly in law enforcement. He discusses how fragmented IT landscapes and siloed systems create administrative workload that limits operational focus, and how a process-centric approach can help restore efficiency. Central to the conversation is the idea of a digital twin of organizational workflows, enabling real-time visibility across systems and data sources. Using examples such as anti-money laundering investigations and parliamentary information requests, he outlines how structured and unstructured data can be automatically processed, connected, and contextualized to reduce manual effort and accelerate case handling. Ibel also addresses IT architecture challenges for CIOs, focusing on composable system design, cross-application integration, and AI that depends on process context rather than isolated datasets.